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Shipments, Payment, Return Policy

Shipments

All items of the Hanji.com are sent from Korea to all over the world.

We do our best for the safe packaging. Papers are mostly wrapped with paper pipes or boxed, others are also usually packaged in boxes.

All items to be delivered are given tracking numbers.

There are two options of delivery.

The first one is small packet, which is less than 2kg and will be delivered to your country through the post office. It takes 10 to 15 days.

The second one is EMS, which is a little bit expensive but faster and safer. You will get the item within one week if there is no special reason (more than 10 days in Africa, Central and South America).

In case of large amount of order in value, sometimes there are cases that the customs in your country stay the goods with unknown causes.

Haminbridge does not bear any taxes including but not limited to VAT and customs duty.

In case of your request, we can write “Gift” on the invoice.

 

Payment (only Paypal)

Paypal is our only method of payment. Your Paypal account must be a Verified US Paypal account. Selecting "Immediate Pay" is the way to go. If you select eCheck, it may take 2-8 days to clear Paypal.

In an effort to comply with our Authorized Dealer contracts with the manufacturers and to best control our inventory levels we reserve the right to limit quantities or cancel orders to Resellers and Exporters.

Please note: Inventory is not reserved until the item is paid for.

Please include a phone number as EMS and our Trucking Companies require it.

We prefer to ship to a confirmed Paypal address and whether yes or no we may still contact you for additional verification.

For shipments in Daejeon, South Korea

Returning Goods and Refund Policy

Basically, we do not accept the return of goods because most of the goods are sent overseas.

However, in case of serious defects in goods, we can compensate you based on the mutual agreement.

All goods are inspected three times by three different inspectors and are given tracking numbers.

For more convenient communications with us, please use email with the email address below.

 

Misunderstandings about the characteristics of Hanji

Hanji cannot be uniformed because all the manufacturing processes are done by human hands.

And you can feel the differences in colors between those on screen and those in your hands due to the different screen environment.

However, the requests of return or refund are not accepted for the reasons.